Privacy policy

“The Little Welly” is a trading brand of Muddy Productions Ltd.

Muddy Productions Ltd is committed to ensuring your privacy is protected. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please take your time to read this Privacy Policy carefully.

 

1. About us

In this Privacy Policy references to “we” or “us” or Muddy Productions Ltd are for Muddy Productions Ltd.

We are the data controller of any personal information you provide to us. This means that we are responsible for complying with data protection laws. This Privacy Policy describes what personal information we may collect from you, why we use your personal information and more generally the practices we maintain and ways in which we use and protect your personal information.

We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store or use your information, you can contact our data protection officer using the details set out below.

 

2. Who do we collect information about?

We collect information about:

  • Previous and current event attendees.
  • Visitors to websites controlled by Muddy Productions Ltd.
  • Those individuals and organisations that have opted in to our updates via the web form.
  • Our suppliers, trading partners and sponsors.

 

3. What personal information do we collect and use?

Our third-party ticketing application and processing system collects personal and financial data to process orders. The personal data is accessible by selected employees for analysis, reporting and communication purposes only.

Personal information:

  • General information such as your name, address, contact details, date of birth, gender, etc.
  • Information about how you came to our website.
  • Your marketing preferences.
  • Your consent to legal terms and conditions relating to ticket purchases.

 

4. How do we collect your information?

We collect personal information from several different sources, including:

  • Directly from you or from someone else on your behalf.
  • Through publicly available sources such as internet search engines and social media sites.
  • From your use of our websites and cookies.

 

5. What are our purposes for using your personal information?

  • We may process your personal information for several different purposes.
  • Where we have an appropriate business need such as maintaining our business records or developing and improving our products and services where such business need does not harm your interests.
  • Where we have a legal or regulatory obligation to use such personal information.
  • Where the use is necessary to establish, exercise or defend our legal rights.
  • Where you have provided your consent to our use of your personal information.
  • Management of complaints (including communicating with you and resolving any complaints that you might have).
  • Managing our business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, receiving professional advice (e.g. tax or legal advice).
  • Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) in accordance with preferences you have expressed.
  • Monitoring, reviewing, assessing, tailoring and improving our products and services and similar products and services offered by Muddy Productions Ltd and the business partners thereof.
  • Monitoring usage of any of the various Muddy Productions Ltd websites.
  • Ensuring that content from our site is presented in the most effective manner for you and for your device.
  • Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.

 

6. Who do we share your information with?

We do not share your personal information with third parties.

For various business and insurance reasons we do discuss and share aggregated data, but no individual records are ever disclosed.

 

7. What marketing activities do we carry out? 

Email marketing

We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.

If you wish to unsubscribe from emails sent by us, you may do so at any time by clicking on the “unsubscribe” link that appears in all emails. Otherwise you can always contact us using the details set out below to update your contact preferences.

SMS marketing

We may also use your personal information to provide you with information by text message about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time.

You can stop receiving text messages sent by us at any time by following the instructions in the text message on how to unsubscribe. This appears in all text messages. Otherwise you can always contact us using the details set out below to update your contact preferences.

Telephone marketing

We may also use your personal information to call you regarding products and services you have expressed an interest in or we believe may be of interest to you. You can opt out of receiving these calls at any point.

You can stop receiving telephone calls from us at any time by contacting us using the details set out below to update your contact preferences. In such circumstances, we will continue to send you service related (non-marketing) communications where necessary.

Post

We may also use your personal information to provide you with information by post about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time.

You can stop receiving post from us at any time by contacting us using the details set out below to update your contact preferences. In such circumstances, we will continue to send you service related (non-marketing) communications where necessary.

 

8. How long do we keep personal information for?

We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations. If you would like further information regarding the periods for which your personal information will be stored, please see below for our contact details.

 

9. Your rights

Under data protection law you have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details set out below.

Please note:

In some cases, we may not be able to comply with your request (e.g. we might not be able to delete your data) for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make and if we can’t comply with your request, we will tell you why.

Your rights include:

The right to access your personal information

You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will not usually be a charge for dealing with these requests. Your information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.

The right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.

The right to erasure (also known as ‘the right to be forgotten’)

In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn and there no overriding ground for compliance with the national law.

The right to restriction or suspension of processing

In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.

The right to data portability

In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.

The right to object to marketing

You can ask us to stop sending you marketing messages at any time.

The right not to be subject to automated decision-making (including profiling)

You have a right not to be subject to a decision based solely on automated means.

The right to object to processing

For certain uses of your personal information, we will ask for your consent. This consent can take the form of an action or affirmative instruction. Where we do this, you have the right to withdraw your consent to further use of your personal information. In other circumstances we may process your data using legitimate interest, and again you have the right to withdraw this right of processing, unless it is necessary in connection with our legal rights.

 

10. How we protect your information

We use a range of organisational and technical security measures to protect your information.

Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and to use a password that is appropriate (i.e. a mixture of upper and lower-case letters, and characters, which isn’t used on other sites and isn’t easily guessed).

We restrict access to your information as appropriate within Muddy Productions Ltd to only those who need to know that information for the purposes set out above.

Firewalls are used to block unauthorised traffic to the servers and the actual servers are in a secure location which can only be accessed by authorised personnel. Our internal procedures cover the storage, access and disclosure of your information.

 

11. Contacting us

If you have any questions about how we collect, store or use your personal information, you may contact our data protection officer at:

Muddy Productions Ltd
Chiltern House
45 Station Road
Henley On Thames
Oxfordshire
RG9 1AT
United Kingdom

01491 845331

Email: hello@thelittlewelly.co.uk

 

12. Updates to this Privacy Policy

From time to time we will make changes to this Privacy Policy, for example, as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check our website periodically to view the most up-to-date Privacy Policy. This Privacy Policy was last updated on 24th May 2018.

Testimonials

Best birthday party - ever - can we do it again and again and again? Mrs L -2015

We went along on Sunday with two other families and it was the best family day out we've had in ages. Mrs R - 2017

We came along on Sunday to Norbury park, as expected the kids loved it. Most of all I want to say thank you to your staff, everyone was helpful and friendly. Mr A - 2017

Excellent day at Little Welly on Saturday, both kids loved it. Mr L - 2017

Thank you little welly team for THE most amazing day. Such an unusual event what was planned and executed to perfection. All members of staff were helpful and positive and my children and I loved it. Mrs C - 2016

I just wanted to say a massive thank you on behalf of myself and my friend and our children for such a fantastic day last Sunday. Mrs G - 2017

I think it's great value for a whole family day out - you can't put a price on the confidence building & sense of achievement it gives your kids. Mrs P - 2017

Just wanted to say thanks for a great day today, we all had a great time. We also thought your food stalls and entertainment were brilliant. Mrs W - 2016

Kids and adults loved the obstacle course and had such a fab time Anon - 2017

M&M loved this challenge! love the mud, water & foam! Awesome day and they can't wait for the next one. Thanks to the organisers & all the staff on the day Mrs A - 2016

My 6 & 8 year old LOVED the course! They found it challenging & were so happy to be 'allowed' to get muddy & wet...so many highlights for them! There's already been an unprompted written account from 8 year old for show & tell & many photos printed. Thanks so much for encouraging them to be active AND making it so enjoyable. Looking forward to next year already! Mrs L - 2017

My 7 year old and his friend had an awesome time doing The Little Welly course today and … I would give it 5 stars. Mrs A - 2016

The band was amazing, the kids loved bertie slippers...so much fun had by all. Mrs M - 2017

Thank you for organising such a great event for children and we look forward to coming to the next one. Mrs G - 2017

I wanted to say how fantastic the event was! My two boys (4 & 8) loved the whole day. The facilities, atmosphere and course were tremendous. Mr L

The obstacle course was brilliant, the kids (and we!) had a fabulous muddy time. We’ll be back next year! Anon - 2017

We went to the Little Welly yesterday at Henley and it was AMAZING! My 6 year old daughter was running along shouting "This is sooo much fun; it's even better than I imagined!" Mrs M - 2016

We had a great time on the obstacle course today, it was really well organised. Anon - 2017

The team on the entrance were great and sorted out all my questions, the course was fantastic and we had a brilliant time; we'll be back next year, that's for sure! Mrs E - 2017